Terms of Service

Terms of Service for Repruv

Last Updated: October 12, 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Repruv ("we," "us," or "our") regarding your access to and use of the Repruv platform, website at repruv.co.uk, and associated services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

Repruv is a social media management platform designed for content creators, influencers, and brands. Our Service includes:

2.1 Core Features
• YouTube Integration: Connect your YouTube channel to sync videos, comments, and performance metrics
• Comment Management: Centralized inbox for managing comments across connected platforms
• AI-Powered Responses: AI-generated reply suggestions using OpenAI GPT-4 and Anthropic Claude
• Content Analytics: Performance tracking, engagement metrics, and insights about your content
• AI Assistant: Conversational AI chatbot for content strategy and audience insights
• Automation Workflows: Customizable rules to automate comment moderation and responses
• Team Collaboration: Multi-user access with role-based permissions (where applicable)

2.2 Service Availability
We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:
• Scheduled maintenance (with advance notice when possible)
• Technical issues or infrastructure problems
• Third-party service disruptions (YouTube API, cloud providers, etc.)
• Force majeure events

We reserve the right to modify, suspend, or discontinue any feature or the entire Service at any time with or without notice.

3. Account Registration and Eligibility

3.1 Eligibility
You must be:
• At least 13 years old (or 16 in the EU) to use the Service
• At least 18 years old to enter into a paid subscription
• Capable of forming a binding contract under applicable law

3.2 Account Creation
To use the Service, you must:
• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities that occur under your account

3.3 Account Security
You are solely responsible for:
• Maintaining the confidentiality of your account credentials
• All activities and content posted through your account
• Any damages or losses resulting from unauthorized use of your account

We are not liable for any loss or damage from your failure to maintain account security.

4. User Obligations and Acceptable Use

4.1 Permitted Use
You may use the Service only for:
• Managing your own social media content and interactions
• Analyzing your content performance
• Generating AI assistance for your content strategy
• Other lawful purposes consistent with the Service's intended functionality

4.2 Prohibited Activities
You agree NOT to:
• Violate any laws, regulations, or third-party rights
• Use the Service to harass, abuse, defame, or harm others
• Post spam, unsolicited messages, or engage in deceptive practices
• Impersonate any person or entity
• Upload viruses, malware, or malicious code
• Attempt to gain unauthorized access to the Service or other users' accounts
• Scrape, data mine, or extract data from the Service using automated means
• Reverse engineer, decompile, or attempt to derive source code from the Service
• Use the Service to violate YouTube's Terms of Service or Community Guidelines
• Interfere with or disrupt the Service or servers
• Resell, rent, or sublicense access to the Service without authorization
• Use the Service to generate or distribute misleading, fraudulent, or harmful content
• Manipulate or artificially inflate engagement metrics
• Access or use data from other users without their permission

4.3 YouTube-Specific Obligations
When using YouTube integration features, you must:
• Comply with YouTube's Terms of Service: https://www.youtube.com/t/terms
• Comply with YouTube's Community Guidelines: https://www.youtube.com/howyoutubeworks/policies/community-guidelines/
• Comply with Google's API Services User Data Policy: https://developers.google.com/terms/api-services-user-data-policy
• Not use YouTube data in ways that violate YouTube's policies
• Respect copyright and intellectual property rights

4.4 Content Standards
Any content you create, post, or manage through the Service must:
• Comply with all applicable laws and regulations
• Not infringe on intellectual property rights, privacy rights, or other rights of third parties
• Not contain hate speech, threats, harassment, or discriminatory content
• Not promote illegal activities, violence, or self-harm
• Not contain explicit adult content in violation of platform policies

5. Intellectual Property Rights

5.1 Repruv's Intellectual Property
The Service, including its design, code, features, logos, trademarks, and all related intellectual property, is owned by Repruv and protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose. This license does not grant you any ownership rights.

5.2 Your Content
You retain all ownership rights to:
• Your YouTube videos, comments, and channel data
• Content you create or upload to the Service
• Your social media posts and interactions

By using the Service, you grant Repruv a worldwide, non-exclusive, royalty-free license to:
• Access, process, store, and display your content as necessary to provide the Service
• Use your content to generate AI insights, analytics, and recommendations
• Create embeddings and derived data for improving Service features
• Cache and temporarily store your content for performance optimization

This license terminates when you delete your content or close your account, except for:
• Content that has been shared with other users (e.g., team members)
• Aggregated, anonymized analytics data
• Content we are required to retain for legal or compliance purposes

5.3 AI-Generated Content
Content generated by our AI features (responses, insights, suggestions) is provided "as-is." You are responsible for:
• Reviewing AI-generated content before posting publicly
• Ensuring AI-generated responses comply with platform policies
• Verifying accuracy and appropriateness of AI suggestions

5.4 Feedback
If you provide suggestions, ideas, or feedback about the Service, we may use that feedback without any obligation to compensate you.

6. Fees and Payment

6.1 Subscription Plans
Access to certain features requires a paid subscription. Current pricing is available on our website. We reserve the right to change pricing with 30 days' notice to existing subscribers.

6.2 Payment Terms
• Subscription fees are charged in advance on a recurring basis (monthly or annually)
• Payment is due immediately upon subscription or renewal
• You must provide valid payment information and authorize us to charge your payment method
• All fees are in GBP or USD unless otherwise stated
• All fees are exclusive of applicable taxes, which you are responsible for paying

6.3 Free Trials
We may offer free trial periods. At the end of the trial, you will be automatically charged unless you cancel before the trial ends. Trial eligibility may be limited to new users.

6.4 Refund Policy
Subscription fees are generally non-refundable except:
• As required by law
• In cases of Service failure or inability to deliver promised features
• At our sole discretion on a case-by-case basis

To request a refund, contact info@repruv.co.uk within 14 days of the charge.

6.5 Cancellation
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will retain access until that date.

6.6 Late Payment and Suspension
If payment fails:
• We will attempt to charge your payment method multiple times
• We may suspend access to paid features until payment is successful
• We may terminate your account after 30 days of non-payment

7. Third-Party Services and Integrations

7.1 YouTube and Google Services
Repruv uses YouTube API Services. Your use of YouTube features is subject to:
• Google Privacy Policy: https://policies.google.com/privacy
• YouTube Terms of Service: https://www.youtube.com/t/terms

You can revoke Repruv's access to your Google data at: https://myaccount.google.com/permissions

7.2 Other Third-Party Services
The Service integrates with various third-party providers (OpenAI, Anthropic, Supabase, etc.). We are not responsible for:
• Third-party service availability or performance
• Third-party privacy practices (though we contractually require data protection)
• Changes to third-party APIs or policies that affect Service functionality

7.3 External Links
The Service may contain links to third-party websites. We do not endorse or control these sites and are not responsible for their content or practices.

8. Data Privacy and Security

8.1 Privacy Policy
Our Privacy Policy (available at repruv.co.uk/privacy) describes how we collect, use, and protect your data. By using the Service, you consent to our data practices as described in the Privacy Policy.

8.2 Data Portability
You can export your data at any time through your account settings or by contacting us.

8.3 Data Deletion
Upon account deletion, we will:
• Delete your personal information within 90 days
• Delete your YouTube data within 30 days after disconnection
• Retain audit logs for 2 years for security purposes
• Retain aggregated, anonymized data indefinitely

9. Termination

9.1 Termination by You
You may terminate your account at any time by:
• Using the account deletion feature in settings
• Contacting us at info@repruv.co.uk

Termination does not entitle you to a refund for unused subscription time unless required by law.

9.2 Termination by Us
We may suspend or terminate your account immediately if:
• You violate these Terms
• You engage in fraudulent or illegal activities
• Your account is used in a way that risks harm to others or the Service
• Required by law or legal process
• You fail to pay subscription fees

We will provide notice when possible, except in cases of:
• Legal prohibition on providing notice
• Immediate security or fraud concerns
• Repeated violations after prior warnings

9.3 Effect of Termination
Upon termination:
• Your access to the Service will be revoked
• Your data will be deleted according to our retention policies
• Outstanding fees remain due and payable
• Provisions that by their nature should survive (liability limitations, arbitration, etc.) remain in effect

10. Disclaimers and Warranties

10.1 Service Provided "As-Is"
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties that the Service will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy, reliability, or completeness of content or AI-generated outputs

10.2 No Guarantee of Results
We do not guarantee that use of the Service will:
• Increase your followers, views, or engagement
• Improve your content performance
• Result in any specific business outcomes
• Be compatible with all devices or platforms

10.3 AI Limitations
AI-generated content may:
• Contain errors, inaccuracies, or inappropriate suggestions
• Not reflect current events or information after the AI model's training cutoff date
• Exhibit biases present in training data
• Require human review before public posting

You are solely responsible for reviewing and approving AI-generated content before use.

10.4 Third-Party Platform Changes
We are not responsible for:
• Changes to YouTube, Google, or other platform APIs or policies
• Platform outages or service disruptions
• Platform changes that affect Service functionality

11. Limitation of Liability

11.1 Liability Cap
TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPRUV'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR £100 (WHICHEVER IS GREATER).

11.2 Exclusion of Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPRUV SHALL NOT BE LIABLE FOR:
• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Loss of goodwill or reputation
• Costs of procurement of substitute services
• Service interruptions or data loss
• Damages resulting from third-party actions
• Damages from unauthorized access to your account
• Damages from reliance on AI-generated content

11.3 Exceptions
These limitations do not apply to:
• Our gross negligence or willful misconduct
• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under applicable law

11.4 User Responsibility
You agree to indemnify and hold Repruv harmless from any claims, damages, or expenses (including legal fees) arising from:
• Your use of the Service
• Your violation of these Terms
• Your violation of third-party rights
• Content you post or manage through the Service
• Your violation of platform policies (e.g., YouTube Terms)

12. Dispute Resolution and Governing Law

12.1 Informal Resolution
Before filing a legal claim, you agree to contact us at info@repruv.co.uk to attempt to resolve the dispute informally. We will attempt to resolve disputes within 30 days.

12.2 Governing Law
These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

12.3 Jurisdiction
For users in the UK and EU, disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

For users outside the UK and EU, disputes will be resolved through binding arbitration under the rules of the London Court of International Arbitration (LCIA), except where prohibited by law.

12.4 Class Action Waiver
To the extent permitted by law, you agree that disputes will be resolved on an individual basis. You waive any right to participate in class actions or class arbitrations.

12.5 Exceptions
Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property rights or confidential information.

13. Changes to Terms

13.1 Modifications
We reserve the right to modify these Terms at any time. We will notify you of material changes by:
• Posting the updated Terms with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on the Service

13.2 Acceptance of Changes
Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and may terminate your account.

13.3 Material Changes
For material changes that adversely affect your rights, we will provide at least 30 days' notice before the changes take effect.

14. General Provisions

14.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Repruv regarding the Service.

14.2 Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

14.3 No Waiver
Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

14.4 Assignment
You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction.

14.5 Force Majeure
We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control, including:
• Natural disasters
• War, terrorism, or civil unrest
• Government actions or regulations
• Internet or telecommunications failures
• Third-party service outages
• Pandemics or public health emergencies

14.6 Notices
Notices to you may be sent to your registered email address. Notices to us should be sent to:

Repruv
Email: info@repruv.co.uk
Website: https://repruv.co.uk

14.7 Language
These Terms are written in English. Any translations are provided for convenience only. In case of conflict, the English version prevails.

15. Contact Information

For questions, concerns, or support regarding these Terms or the Service:

Email: info@repruv.co.uk
Website: https://repruv.co.uk
Support: Contact us through your account dashboard

For YouTube data privacy inquiries:
Google Account Permissions: https://myaccount.google.com/permissions

16. Acknowledgment

By using the Service, you acknowledge that:
• You have read and understood these Terms
• You agree to be bound by these Terms and our Privacy Policy
• You have the legal capacity to enter into this agreement
• If using the Service for an organization, you have authority to bind that organization

Thank you for using Repruv!